Shipping Policy

Receive free standard shipping on all orders when signed in to your ASOBIO account.

SERVICE	SHIPPING CHARGE	ORDER PLACED	ORDER DELIVERED
STANDARD	FREE	ANYTIME	5-7 BUSINESS DAYS

**Orders placed after the cut-off time will ship out the following business day. Excludes Special Order items.

 

Order Cut-Off Times

Orders placed Monday to Friday before our shipping cut-off time of 4:00pm local will be shipped same day. All orders placed after the cut-off time on Friday will be shipped the following Monday. Orders placed on weekends or holidays will be processed the next business day.

All orders are subject to availability and credit authentication. During sale and holiday periods, additional processing time may be required.

 

Shipping Restrictions 

For orders shipped to remote locations, we can reach your destination through Standard Shipping only. Please allow additional time for orders shipped to these addresses. We are unable to ship to P.O. Boxes, APO/FPO, and US Territories at this time.

Shipping to Multiple Addresses

You may only ship to one address per order.

If your order contains items that require shipping to multiple locations, you’ll need to place separate orders for each address.

 

Order Tracking Information

Shipping Confirmation & E-Receipt Email

1. Once an order has shipped, we'll send you an email with the tracking number.
2. Click the “View Order" in the email to check the order summary of your order.

Order History

You can also track your order in your order history.

  Sign into your account and click Order History. If you used Guest Checkout and do not have an Asobio account, just click Order Tracking at the bottom of the page and fill in your order information.

It may take up to 72 hours for your tracking number to be activated.

 

Refused Shipments

We do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in a damaged condition, please accept the delivery and contact Asobio Customer Service so that we can get you sorted.

If you refuse your order, or any part of it without authorization from us, you’ll be responsible for all shipping charges.

 

Redirecting An Order

Please make sure your shipping address is correct as we can’t redirect orders once items have been dispatched. Sorry!

If your package does not arrive within 14 working days after you have placed your order, you can contact our Customer service  support@asobio.com within 5 working days.